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At Mason & Madison Co., we are committed to the health and wellbeing of our customers and employees.
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply'. Remember, only one discount code can be used per order!
Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
US:
Standard Delivery: 10-20 Business Days
Express Shipping (7-15 Business Days (excl. weekends))
UK, Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France, UAE, Italy, Sweden, Denmark, Finland, Austria
Express Delivery: 7-15 Business Days
All other countries:
Standard Delivery: 10-20 Business Days
All shipping times do not account for any unforeseen delays on the courier's end.
Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.
Please also note that for the following countries, standard delivery is currently 14-30 days: Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cape Verde, Cayman Islands, Comoros, Dominica, Fiji, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea Bissau, Guyana, Haiti, Jamaica, Martinique, New Caledonia, Nicaragua, Saint Kitts And Nevis, Saint Lucia, Samoa, Sao Tome And Principe, St. Vincent, Tuvalu, Wallis and Futuna, Western Sahara
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
We are excited to deliver our magical jewelry to women worldwide as we ship from New York, USA, to almost any country.
All international packages are carefully handed over to the local post office for final delivery.
Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.
Please also note that we currently cannot deliver to the following countries: Brunei Darussalem, Cuba, Honduras, Laos, Liberia, Libya, Mauritius, Mongolia, Myanmar, Reunion, Seychelles, Somalia, South Sudan, Switzerland, Tokelau, Turkmenistan, United States Minor Outlying Islands, Yemen.
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
Shipping costs? We’re keeping it simple:
Standard Delivery
All orders Shipping is on us! You’re welcome!
Absolutely! We know you are excited to follow the journey of your new blessed jewelry every step of the way.
We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at https://es.usps.com. You can also send us a quick message and we'll be happy to track it for you.
We love that you are choosing our jewelry as a gift for a special person in your life. All our jewelry is shipped in a beautiful jewelry box and without an invoice.
This way, you can have your jewelry sent directly to the lucky person you’ve chosen for your surprise!
We are always working on ways to get your jewelry to you faster.
For deliveries to the US we offer our Express Shipping option (7-15 business days, excl. weekends).
We offer our Standard Express delivery option (7-15 business days) for the following countries: UK, Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France, UAE, Italy, Sweden, Denmark, Finland, Austria.
Unfortunately at this moment in time we are unable to offer express delivery to all other countries and outlaying islands.
Do you need an urgent gift - why not take a look at our e-gift cards?
Only very few of the orders we ship may be subject to import duties and taxes. Please contact your local customs office if you are unsure.
Mason & Madison Co. cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your blessed jewelry in time.
Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
Please note: Jewelry bundles have to be returned as the full set (including all jewelry pieces, velvet box & gift bag) to be accepted for refund.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
When you pre-order from us, you’re purchasing jewelry that is made to order. These are usually new styles that have not been released yet, so you’ll be the first to have yours when they’re ready.
Our team creates brand new designs to offer in a pre-order collection. During this time, every item is available for purchase. After the pre-order period ends, only the top selling items will join our permanent collection. That means your vote impacts the style of Mason & Madison Co. jewelry for an entire season. And if you’ve got a unique eye and picked something that others did not, you’ll become the proud owner of something rare or even one of a kind.
Each pre-order collection has its own delivery timeline. Check out the pre-order collection page to find out when a specific item will ship. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.
We charge your card for the item at time of checkout.
In order to cut down on energy used in delivery and packaging waste, we wait until your entire order is ready before shipping. Don’t worry, we’ll keep your in-stock items safe while you wait, and reserve them specifically for you (even if they sell out online).
Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the jewelry can easily be brought right back to its shining self with a jewelry polishing cloth.
Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.
Proper care will keep your jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner. It’s also a good idea to cleanse your jewelry of negative energies, and allow it to recharge with positivity. For more information on care, cleansing and energy charging, visit our page on Jewelry Care Guide.
A blessed child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at support@masonmadison.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!
